SHIPPING & RETURNS
SHIPPING
UK
Royal Mail Tracked & Signed- Standard Delivery will take 2 - 3 Business days to arrive. These may change during public holidays. FREE
Royal Mail Guaranteed Next Day (UK Only) - Fully Tracked Next Day Delivery. This applies to orders made before 3pm during the week. £6.00
Free Shipping for all orders over £100.00
EU & IRE
Royal Mail International Tracked & Signed - 2 - 4 Business Days. £10.00 (€11)
Free Shipping for all orders over £100.00
PLEASE NOTE: International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured.
USA
Royal Mail International Tracked - 3 - 5 Business Days. £17.00 ($23)
Free Shipping for all orders over £100.00
PLEASE NOTE: International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured.
ROW
Royal Mail International Tracked & Signed - 3 - 5 Business Days. £15.00 ($20)
Free Shipping for all orders over £100.00
PLEASE NOTE: International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured.
TRACKING
CENTURIONCARTEL & our delivery partner will provide tracking updates with all information needed to identify your parcels location. This will be sent via text, if a number is provided. If not, updates will be sent via email.
Your reference number is between 9 and 27 characters long. You’ll be notified of it via SMS or email.
It may be called a barcode or a reference.
We will keep you updated with your parcels location. However, you can also check your order(s) delivery status. To do this, click here and enter your reference number.
RETURNS
If you are looking to return an item, we are here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return:
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Unmarked or torn and in the same condition that we sent it.
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Your item(s) must be in the original packaging.
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Your item(s) ideally need to be returned with the packaging slip.
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Original Tags must still be attached.
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Face masks / Underwear. If the hygiene seal is not intact or any labels have been broken.
To download a returns form please click here. Please print this off and submit with return or complete online & email it to CUSTOMERSERVICE@centurioncartel.com if you do not have access to a printer.
Please Email CUSTOMERSERVICE@centurioncartel.com for further assistance.
SALE / OUTLET. We do not offer returns for these products. However they can be exchanged for a gift card.
* At the moment we do not offer free returns. Therefore you will be responsible for paying for your own shipping costs for returning an item(s).
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your debit card (or original method of payment). You will receive the funds within 7 days, depending on your card issuer's policies It can be longer.
As we do not currently offer free returns yet. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any further questions on how to return your item to us. Please e-mail us at CUSTOMERSERVICE@centurioncartel.com